ServiceNow Consultant
RSM US LLP•Kansas City, MO
•$96 - $144
About The Position
RSM is seeking a Temporary Manager – ServiceNow Consulting to support client delivery, lead workstreams, and provide functional leadership across ServiceNow engagements. This is a temporary engagement focused on hands‑on delivery, client leadership, and team oversight.
Requirements
- 5+ years of hands‑on experience working with the ServiceNow platform in a consulting or enterprise environment.
- Demonstrated experience leading or managing ServiceNow implementations for one or more modules (e.g., ITSM, ITOM, CSM, HRSD).
- Strong understanding of ServiceNow configuration, workflow design, data models, integrations, and platform capabilities.
- 5+ years of client‑facing consulting experience with proven stakeholder management and presentation skills.
- Solid knowledge of ITIL/ITSM processes and enterprise service management concepts.
- Proven ability to translate complex business requirements into functional and technical designs.
- Experience leading workstreams or small teams within Agile delivery environments.
- Strong analytical, problem‑solving, documentation, and communication skills.
Nice To Haves
- ServiceNow Certified System Administrator (CSA) strongly preferred.
- Additional ServiceNow certifications, such as CIS (any module), CAD, or ITAM/ITOM‑related certifications.
- ITIL Foundation Certification (or higher).
- Experience with integrations leveraging REST/SOAP APIs or middleware tools.
- Exposure to ServiceNow governance models, Centers of Excellence, or multi‑instance environments.
- Familiarity with complementary frameworks such as DevOps, Lean, COBIT, or cloud architectures.
- Experience with Flow Designer, reporting/analytics, automation, or AI/ML capabilities within ServiceNow.
Responsibilities
- Lead and facilitate client discovery workshops to assess business processes, pain points, and objectives, translating requirements into scalable ServiceNow solutions.
- Own the functional design and oversight of ServiceNow implementations, including modules such as ITSM, ITOM, CSM, HRSD, and others based on client needs.
- Define solution architecture, functional requirements, configuration strategies, and delivery approach in alignment with ServiceNow and RSM best practices.
- Partner with clients to document current‑state processes and design future‑state workflows leveraging standard ServiceNow functionality where possible.
- Oversee configuration of ServiceNow applications, workflows, business rules, integrations, reporting, and dashboards; review team deliverables for quality and accuracy.
- Serve as a functional lead across the project lifecycle, collaborating closely with developers, architects, and project managers to ensure successful delivery.
- Provide strategic guidance to clients on platform governance, process optimization, operating models, and adoption of out‑of‑the‑box ServiceNow capabilities.
- Lead testing efforts, including test strategy, script development, execution oversight, and defect resolution.
- Prepare and present client‑facing deliverables, including requirements documentation, design specifications, training materials, and executive‑level status updates.
- Build and maintain strong client relationships by managing expectations, resolving issues, and delivering high‑quality outcomes.
- Coach and review work of junior team members, providing day‑to‑day guidance and informal mentorship during the engagement.
- Support practice and business development activities, including scoping, estimating, solution development, and proposal contributions.
Benefits
- Flexibility in your schedule
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
