ServiceNow Configuration Analyst

U.S. Bank • Minneapolis, MN

5d • $92,820 - $109,200 • Hybrid

About The Position

The HR Product team is hiring a ServiceNow Configuration Analyst. This person will join an Agile team responsible for configuring and maintaining ServiceNow modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat. This role focuses on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes. In this position you will be responsible for configuring and update ServiceNow HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements and maintain and update virtual assistant topics and categories for HR services. This position is responsible for managing templates and publishing workflows as well as supporting HR case lifecycle processes. This position is responsible to ensure configurations adhere to organizational standards and security protocols and document configuration changes and maintain conversion control. This position is responsible to partner with HR stakeholders to understand requirements and implement solutions and provide Tier 2 support for ServiceNow HRSD-related issues.

Requirements

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience
• Two to four years of experience in ServiceNow configuration or administration
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)

Nice To Haves

• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Experience with HRSD-specific configurations and employee relations case management
• Strong attention to detail and ability to follow structured processes
• Basic understanding of workflows, UI policies, and data policies in ServiceNow
• Excellent documentation and communication skills
• Exposure to Agile methodology and ticketing systems
• Workday knowledge a plus

Responsibilities

• Configuring and updating ServiceNow HRSD modules using out-of-the-box functionality
• Modifying forms, fields, lists, and workflows to meet evolving HR requirements
• Maintaining and updating virtual assistant topics and categories for HR services
• Managing templates and publishing workflows
• Supporting HR case lifecycle processes
• Ensuring configurations adhere to organizational standards and security protocols
• Documenting configuration changes and maintaining conversion control
• Partnering with HR stakeholders to understand requirements and implement solutions
• Providing Tier 2 support for ServiceNow HRSD-related issues

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level