ServiceNow Business Process Manager

Accenture•Arlington, TX

15h•Onsite

About The Position

Accenture is a global professional services organization and a vital services partner to major cloud providers like ServiceNow, AWS, Azure, and Google. The Accenture ServiceNow Business Group leverages a platform-led approach, combining Accenture's industry and technology transformation expertise with ServiceNow to drive digital business. The company helps clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the ServiceNow platform. The ideal candidate is a transformation maven skilled in helping clients navigate digitization challenges, using creativity and analytical powers to solve complex business problems. This role requires strong communication and people skills to inspire teams. The ServiceNow Business Process Manager will be part of an Accenture team, responsible for delivering Industry Best Practice guidance and collaborating with customers to achieve business outcomes using ServiceNow. This consultant must be an excellent communicator, tactful diplomat, problem solver, and out-of-the-box thinker, capable of understanding and responding to customer and business needs in a rapidly changing environment. The position demands a deep understanding of the customer's business and the new system's features to identify and document necessary changes for business operation. This role will lead all process and design workshops and act as a trusted advisor throughout the engagement. Strong interpersonal skills, a customer-focused approach, and the ability to work with cross-functional teams are essential. Travel may be required, varying from 25% to 100% depending on business need and client requirements.

Requirements

Minimum 4+ years’ experience working in the ServiceNow platform
Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering
Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories
Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow
Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience (If associate’s degree, must have minimum 6 years work experience)

Nice To Haves

ITIL v4 Managing Professional or Strategic Leader Certification
Agile Scrum Product Owner Certification
ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications
Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills
Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
Extensive experience in process management competencies
Agile Scrum Master certification
Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option

Responsibilities

Deliver Industry Best Practice guidance
Collaborate with customers to achieve their business outcomes using ServiceNow
Understand and respond to customer and business needs in rapidly changing business environment
Identify and document all needed changes and adjustments required to enable business operation for users and processes which will interact with the system
Lead all process and design workshops for the project
Be a trusted advisor with the customer throughout the engagement