ServiceNow Business Process Manager
About The Position
Accenture is a global professional services organization and a vital services partner to major cloud providers like ServiceNow, AWS, Azure, and Google. The Accenture ServiceNow Business Group focuses on a platform-led approach, combining Accenture's industry and technology transformation expertise with ServiceNow to enable digital business. The company helps clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the ServiceNow platform. The ServiceNow Business Process Manager will be an integral part of an Accenture team, responsible for providing Industry Best Practice guidance and collaborating with customers to achieve their business outcomes using ServiceNow. This role requires excellent communication, diplomacy, problem-solving, and out-of-the-box thinking skills to understand and respond to customer and business needs in a rapidly changing environment. The position involves a deep understanding of the customer's business and the new system's features to identify and document necessary changes for business operations and user processes interacting with the system. The manager will lead all process and design workshops for projects and act as a trusted advisor to customers throughout engagements. Strong interpersonal skills, a customer-focused approach, and the ability to work with cross-functional teams are essential for success. Travel may be required, varying from 25% to 100% depending on business needs and client requirements.
Requirements
- Minimum 4+ years’ experience working in the ServiceNow platform
- Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering
- Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories
- Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow
- Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)
Nice To Haves
- ITIL v4 Managing Professional or Strategic Leader Certification
- Agile Scrum Product Owner Certification
- ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications
- Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills
- Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
- Extensive experience in process management competencies
- Agile Scrum Master certification
- Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option
Responsibilities
- Delivering Industry Best Practice guidance
- Collaborating with customers to achieve their business outcomes using ServiceNow
- Understanding and responding to customer and business needs in rapidly changing business environment
- Identifying and documenting all needed changes and adjustments required to enable business operation for users and processes which will interact with the system
- Leading all process and design workshops for the project
- Being a trusted advisor with the customer throughout the engagement
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life coverage
- Long-term disability coverage
- 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
