ServiceNow Business Engagement Lead

Chubb • Jersey City, NJ

9d • $125,400 - $162,800 • Onsite

About The Position

We are looking for a Business Engagement Lead, based in NA, to act as the primary business liaison for Chubb's ServiceNow Hub. The Business Engagement Lead is accountable for demand management, stakeholder reporting and project governance between the business and the ServiceNow delivery teams. Based in NA for stakeholder proximity, the role captures business requirements, aligns with the ServiceNow development and platform teams, tracks and reports delivery progress to stakeholders, manages executive reporting and drives release planning and OKRs, ensuring the ServiceNow Hub delivers tangible business outcomes.

Requirements

• Based in NA
• Act as the primary business liaison for Chubb's ServiceNow Hub
• Accountable for demand management, stakeholder reporting and project governance between the business and the ServiceNow delivery teams
• Captures business requirements
• Aligns with the ServiceNow development and platform teams
• Tracks and reports delivery progress to stakeholders
• Manages executive reporting
• Drives release planning and OKRs
• Ensures the ServiceNow Hub delivers tangible business outcomes

Responsibilities

• Act as the primary point of contact between business stakeholders and the ServiceNow delivery teams.
• Capture, clarify and prioritize business requirements, translating them into actionable demand for the Development Delivery and Platform Engineering pillars.
• Own demand management and portfolio intake processes, ensuring visibility and prioritization of business requests.
• Prepare and deliver executive reporting on Hub delivery progress, risks and outcomes to business and senior IT stakeholders.
• Lead project governance activities for ServiceNow initiatives, including steering committee updates, RAID logs and milestone tracking.
• Define and track OKRs for the ServiceNow function in partnership with the ServiceNow Hub Lead, ensuring alignment with business priorities.
• Coordinate release planning with the ServiceNow delivery team, ensuring business stakeholders are informed of and prepared for upcoming changes.
• Support change management activities for the business, ensuring adoption of new ServiceNow capabilities.
• Build strong working relationships with business stakeholders, engineering center leads and the wider Global Infrastructure organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed