ServiceNow Business Analyst (Service Portal)

Blue Rose Consulting Group•Arlington, VA

2d•Hybrid

About The Position

ServiceNow Business Analyst Location : Remote – with hybrid support (1-2 days onsite in Rosslyn, VA; must be local to DMV area) Make an Impact Where It Matters Most Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a ServiceNow Business Analyst to support a federal client in delivering software solutions that drive mission-critical operations. In this role, you will support the technical implementation of software product delivery by working closely with stakeholders and technical teams to gather requirements, support testing, and ensure solutions align with business needs. This is an ideal opportunity for a Business Analyst with early-to-mid level ServiceNow experience looking to grow within a federal environment.

Requirements

U.S. Citizenship required
Active Secret clearance required
Minimum of 2-4 years of experience as a Business Analyst supporting IT or software delivery
0-2 years of experience with ServiceNow or similar ITSM platforms (entry-level exposure acceptable)
0-2 years of experience with Software Development Life Cycle (SDLC) processes
0-2 years of experience with functional test planning
Experience gathering requirements and translating them into functional documentation
Exposure to application testing and writing test scripts is ideal
Strong communication skills with the ability to work with both business and technical teams

Nice To Haves

Experience supporting ServiceNow implementations or ITSM workflows
Exposure to functional test planning or QA processes
Experience working in Agile environments (Scrum or SAFe)
Familiarity with tools such as Jira, Azure DevOps, or similar
Experience supporting federal or government programs

Responsibilities

Support the technical implementation of software product delivery
Interface with business stakeholders, technical team members, and end users to gather and document requirements
Develop user stories, workflows, and functional specifications based on client needs
Support the technical implementation of ServiceNow and related software solutions
Apply industry best practices and software expertise to design solutions that align with business processes
Assist in developing and executing test plans, test cases, and test scripts
Support User Acceptance Testing (UAT), defect tracking, and validation of system functionality
Collaborate with development teams to ensure delivered solutions meet and exceed functional requirements
Maintain documentation for requirements, testing, and system processes