Sr. ServiceNow Business Analyst/Tester

BCMC•Falls Church, VA

1d•Remote

About The Position

BCMC is seeking a ServiceNow Requirements/Test Engineer to support an Agile ServiceNow program for DoD customers. This is a remote position requiring a U.S. Citizen eligible for a DoD Secret security clearance. The role involves working with client representatives to define requirements, create process flows and workflows, produce Agile Stories, manage user story backlogs, and demonstrate ServiceNow configurations. The engineer will also support sprint planning, collaborate with solutions architects, develop and execute test procedures, ensure timely bug resolution, participate in agile ceremonies, and create/maintain testing documentation. Additionally, the role involves supporting production issues and working with the O&M team.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
5+ years of experience as a Test Engineer in an Agile development environment
Have or ability to obtain a Security+ or equivalent Certification
ServiceNow CSA certification required
Experience with ServiceNow / Rest API integration including requirements gathering, test development, and management
Experience with user story development and management in an Agile environment
Experience with ServiceNow test management, test execution, and test script procedure development.
Experience with client-facing roles and ability to build rapport and trust
Strong written and verbal skills
Strong analytical/critical thinking skills

Nice To Haves

Experience with ServiceNow Automated Test Framework is highly desired.
ATF experience is desired.

Responsibilities

Works with client representatives to lead sessions to identify, extract, and define functional and technical requirements and uses cases. Be able to product requisite process flows, workflows, and use cases.
Identifies future state system requirements at various levels of abstraction and detail to document future state process flows.
Produces Agile Stories documenting epics, themes, and specific functionality needs, including descriptions, technical requirements and acceptance criteria/
Manages user story backlogs and prioritizes according to the customer’s needs. And be able to perform demonstration of specific ServiceNow and/or integration configurations to support the user story requirements verification and validation.
Supports the Scrum Master on the sprint planning for each sprint release.
Collaborate with solutions Architects to understand the implementation details and scope of the release capability.
Develop test procedures, cases, and data supporting the user story to ensure it meets the acceptance criteria and does not break other areas of existing functionality.
Executes test cases and procedures from the test environment and work with developers and architects to resolve test defects.
Ensure bugs identified during the testing to include Government Acceptance Test are addressed timely.
Participate in and support all agile ceremonies - standups, planning, grooming, demonstration, etc.
Create and maintain documentation related to testing, including test plans, test cases, and test scripts using ServiceNow test management.
Be able to clearly articulate and demonstrate to the Product Owner on the requirements and technical configurations of the supporting capabilities and functionalities.
Support the production issues and work with the O&M team to ensure production issues are resolved.