ServiceNow BCM Product Owner

CVS Health • Carapichaima, CT

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY The ServiceNow Business Continuity Management (BCM) Product Owner is responsible for the strategy, roadmap, and successful delivery of the BCM product on the ServiceNow platform. This role enhances organizational resilience by enabling effective business impact analysis (BIA), risk‑based continuity planning, crisis management, and regulatory compliance. As the central connector across business stakeholders, risk & compliance, IT, and ServiceNow platform teams, the Product Owner translates continuity and resilience requirements into scalable, governed, and high‑quality ServiceNow solutions. WHAT WE EXPECT OF YOU

Requirements

• 7+ years of relevant experience demonstrating the following: Hands‑on experience owning or delivering ServiceNow BCM capabilities, including BIA, BCM lifecycle, Crisis & Response.
• Proven success as the empowered Product Owner for a mission‑critical enterprise platform, balancing regulatory, operational, and technical priorities.
• Strong ability to influence senior stakeholders across Risk, Compliance, IT, Security, Facilities, and Business Units.
• Deep knowledge of Business Continuity Management, Disaster Recovery, and Operational Resilience.
• Experience aligning BCM solutions with industry standards (e.g., ISO 22301, NIST, FFIEC, SOC, or equivalent).
• Advanced experience working within Agile frameworks (Scrum, SAFe, Kanban).

Nice To Haves

• ServiceNow Certified System Administrator (CSA)
• ServiceNow BCM Micro‑Certification
• ServiceNow CIS – Risk & Compliance or equivalent IRM/GRC certifications
• Experience leading enterprise resilience or BCM programs in highly regulated industries

Responsibilities

• Collaborate with Risk and business stakeholders to refine and prioritize new BCM requirements.
• Oversee the full development lifecycle of user stories, ensuring clarity, alignment, and timely delivery.
• Provide direction to developers, reinforcing platform standards and leading coding practices.
• Stay current on upcoming ServiceNow release features and assess relevance with stakeholders.
• Triage, investigate, and resolve product issues in accordance with enterprise SLAs, driving continuous improvement.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level