Platform Owner, ServiceNow, Global

Vantage Data Centers•Denver, CO

2d•$130,000 - $140,000•Hybrid

About The Position

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Enterprise Strategy and Delivery Department The Enterprise Strategy and Delivery (ESD) group supports the Global IT organization, drives technological innovation for the company, and advances the technology strategy to support global growth. This includes IT, Software Development, OT / Automation Systems, and business process improvement. At Vantage, we are very hands on. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions. The ESD department works to empower each member across teams to drive high- impact decisions and even more impactful results. Position Overview This role is based in Denver, CO, following our flexible work policy (3 days in-office, 2 days flexible). Or remote, US. We are seeking a highly experienced ServiceNow Product Owner / Business Analyst to own all ServiceNow platform decisions related to Data Center Operations. This role serves as the primary authority for how operational workflows are designed, governed, prioritized, and evolved across the ServiceNow platform. The ideal candidate brings deep expertise in FSM, TPSM, and ITSM, understands how these modules intersect in real‑world operational environments, and operates with minimal day‑to‑day direction. In this role, success is defined by governed, scalable, and reliable operational workflows, a clearly prioritized enhancement roadmap driven by true operational value, and a ServiceNow platform that is trusted as a core operational system—not just a ticketing tool—across Data Center Operations, Facilities, and Technical Platform Services.

Requirements

7+ years of experience in ServiceNow Product Owner, Business Analyst, or Platform Lead roles.
Deep, hands‑on expertise with ServiceNow FSM, TPSM, and ITSM modules.
Experience supporting data center operations or infrastructure‑based services.
Proven ability to work independently with minimal daily instruction in complex environments.

Nice To Haves

Experience supporting global or multi‑site data center environments.
Familiarity with CSDM and operational CMDB models.
ServiceNow certifications such as CSA and CIS (ITSM, FSM, TPSM).

Responsibilities

Act as the end‑to‑end Product Owner for ServiceNow operational capabilities supporting Data Center Operations.
Own the vision, roadmap, and long‑term evolution of ServiceNow for Data Center Operations, Facilities, and Technical Platform Services.
Serve as the single point of accountability for operational use cases on the ServiceNow platform.
Own governance for all operational platform decisions, including workflow design, module usage, and data standards.
Partner with Enterprise Architecture and Development teams to identify overlap or conflicts across FSM, TPSM, ITSM, CMDB, and adjacent modules.
Ensure solutions align with ServiceNow best practices while supporting always‑on operational environments.
Identify new operational capabilities and continuous improvement opportunities in partnership with Operations leadership.
Build business cases, cost estimates, and value assessments for proposed enhancements.
Support budget planning and prioritization through clear articulation of operational value, efficiency gains, and risk reduction.
Own and manage the operational enhancement backlog.
Clearly define and communicate must‑have versus nice‑to‑have requirements.
Support sprint planning, backlog grooming, and user acceptance testing (UAT) for operational workstreams.
Apply deep knowledge of FSM, TPSM, and ITSM to design end‑to‑end operational workflows.
Identify and resolve data, workflow, and ownership gaps across modules.
Ensure CMDB and operational data integrity support reliable service delivery and reporting.
Act as a trusted advisor to Data Center Operations and Facilities leadership.
Lead working sessions to drive process alignment, standardization, and governance.
Support adoption through documentation, training input, and release communications.