SW License & HW Maintenance Vendor Mgmt Lead / IT Asset Manager

ASM Research • Remote,

126d • Remote

About The Position

The ServiceNow Analyst provides analysis and configuration support for the enterprise ServiceNow platform, with a focus on documenting requirements and implementing lighter-weight changes to workflows, reports, and knowledge content. The role works closely with stakeholders to ensure ServiceNow capabilities, documentation, and training materials align with operational needs and continuity-of-operations objectives. The ServiceNow Analyst maintains up-to-date records of configurations, architecture, and procedures, coordinates with engineers on more complex enhancements, and supports backup, recovery, and disaster-recovery testing activities for ServiceNow services.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant work experience.
• 0–3 years of experience in ServiceNow, ITSM support, business/systems analysis, or closely related application-support roles.
• Strong problem-solving, communication, and collaboration skills, with the ability to translate business needs into clear functional requirements and simple configurations.
• Familiarity with ServiceNow workflows, forms, reporting, and basic administration concepts, or with comparable IT service-management platforms.
• Ability to create and maintain high-quality documentation, including configuration records, procedures, and user-facing materials.
• Ability to obtain and maintain a Public Trust investigation and U.S. citizenship as required for this remote federal IT position.

Nice To Haves

• Experience working as a junior ServiceNow developer/analyst performing configuration, reporting, and simple workflow changes.
• Relevant certifications such as ServiceNow Certified System Administrator, ITIL Foundation, or other entry-level ServiceNow credentials.
• Exposure to operations and maintenance for enterprise ServiceNow instances, including performance, reliability, and scalability considerations.
• Familiarity with federal or other highly regulated environments using ServiceNow for enterprise service-management.

Responsibilities

• Gather and document business and functional requirements for new or enhanced ServiceNow features, including ITSM and other enterprise-service processes.
• Configure basic workflows, forms, fields, catalogs, and reports in ServiceNow to support incident, request, change, and related service-management processes.
• Maintain comprehensive platform documentation, including configuration details, architecture diagrams, data flows, and operational procedures required for audits and continuity planning.
• Participate in backup, recovery, and disaster-recovery planning and testing for ServiceNow, helping validate procedures and update documentation as changes occur.
• Support training and enablement by contributing to user guides, knowledge-base articles, and quick-reference materials for ServiceNow capabilities.
• Coordinate with ServiceNow engineers and architects on more complex enhancements, providing clear requirements, test cases, and feedback during configuration and UAT.
• Assist with routine operations and monitoring for the platform, including basic troubleshooting, issue documentation, and coordination with support teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level