ServiceNow Administrator

Infosys•Detroit, MI

About The Position

Infosys is seeking for a ServiceNow Administrator with deep understanding of ITSM, ITAM, ITOM (IT Operations Management), Integration hub with hands on experience of working across multiple integrations. Required Qualifications: Candidate must be located within commuting distance of Detroit, MI or willing to relocate. This position may require travel in the US. Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience in Information Technology. Experience in ServiceNow platforms across ITSM, ITAM, ITOM(CMDB), Integrations. Good understanding of ServiceNow modules, integration hub and hands on experiences with ServiceNow integrations (OOTB, Custom) with third party applications. Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfilment). Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them. Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualification: Business, IT Stakeholders & Vendor Management Skill. Good Communication & Client- interfacing skills. Ability to work in team in diverse/ multiple stakeholder environment. Analytical and troubleshooting skills. Experience and desire to work in a Global delivery environment. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

Candidate must be located within commuting distance of Detroit, MI or willing to relocate. This position may require travel in the US.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of experience in Information Technology.
Experience in ServiceNow platforms across ITSM, ITAM, ITOM(CMDB), Integrations.
Good understanding of ServiceNow modules, integration hub and hands on experiences with ServiceNow integrations (OOTB, Custom) with third party applications.
Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfilment).
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

Business, IT Stakeholders & Vendor Management Skill.
Good Communication & Client- interfacing skills.
Ability to work in team in diverse/ multiple stakeholder environment.
Analytical and troubleshooting skills.
Experience and desire to work in a Global delivery environment.

Responsibilities

Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them.