ServiceNow Administrator

Global Enterprise Services, LLC • Fort Meade, MD

8d • Hybrid

About The Position

We are seeking a ServiceNow Administrator to support, maintain, and enhance a ServiceNow platform in a secure, mission-critical environment. This role focuses on day-to-day administration, user support, configuration, and platform stability while ensuring compliance with government security requirements.

Requirements

• Active Secret Clearance (required at time of hire)
• 2–5 years of experience administering ServiceNow
• Strong understanding of ITSM processes (Incident, Problem, Change, Request)
• Experience with user/group management and role-based access control
• Familiarity with ServiceNow upgrades and release management
• Ability to work independently in a remote or hybrid environment

Nice To Haves

• ServiceNow Administrator Certification
• Experience supporting federal or DoD customers
• Knowledge of CMDB, Asset Management, or Discovery
• Experience with ITIL v4 practices

Responsibilities

• Administer and maintain the ServiceNow platform, including users, groups, roles, and access controls
• Perform platform configuration using best practices (forms, workflows, business rules, UI policies, notifications)
• Manage upgrades, patches, and system health monitoring
• Provide Tier 2/3 support for incidents, requests, and platform-related issues
• Maintain CMDB data integrity and assist with asset and configuration management
• Create and maintain documentation, SOPs, and knowledge articles
• Support audits, compliance, and security requirements in a cleared environment
• Collaborate with engineers, developers, and stakeholders to implement enhancements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed