Servicenow Administrator

TEKsystems•Atlanta, GA

2d•$55 - $65•Remote

About The Position

The ServiceNow Systems Administrator will be responsible for MANAGING ServiceNow Licenses and Governing ServiceNow Access for internal employees who use the platform. Oversees subscription compliance, monitors usage, and ensures the company stays within its entitlements. Besides license management and access governance the other areas are managing general platform health, monitoring and maintenance best practices POSITION OVERVIEW: The role is a collaborative self-starter managing the administrative responsibilities of the ServiceNow platform, providing L3 (Level 3) operational support. This role will actively collaborate with the ServiceNow architect, development and L1/L2 operational team.

Requirements

Certified System Administrator (CSA)
ServiceNow Administrator
ServiceNow License Management (ability to evaluate all ServiceNow licenses across the platform)
ServiceNow Administration
Managing ServiceNow platform health, monitoring and maintenance best practices.

Responsibilities

Platform Administration: Manage day-to-day operations of the ServiceNow platform, including user access, instance health, scheduled jobs, access governance and license management.
Configuration & Customization: Design, configure, and maintain ServiceNow modules such as ITSM, HRSD, ITOM, CMDB, and custom applications to meet business requirements.
Security & Compliance: Ensure platform configurations comply with industry regulations (e.g., FedRAMP, NIST, DFARS, ITAR) and internal cybersecurity policies.
Workflow Automation: Develop and maintain automated workflows, business rules, and integrations to streamline business processes.
Integration Management: Support integration with enterprise systems (e.g., ERP, HRIS, IAM) using APIs, MID servers, and integration hubs.
Reporting & Dashboards: Create and maintain performance analytics, dashboards, and reports to support operational visibility and decision-making.