ServiceNow Administrator

Community Health Systems Professional Services Corporation•Franklin, TN

About The Position

The Systems Administrator supports, maintains, and administers enterprise systems, infrastructure, and application environments. This role is responsible for responding to system-related incidents, troubleshooting technical issues, and implementing effective solutions. The Systems Administrator ensures that systems are functioning efficiently and securely while collaborating with cross-functional teams to support technology operations across the organization.

Requirements

H.S. Diploma or GED required
2-4 years of experience in systems administration required
Proficiency with Windows and/or Linux server administration.
Strong understanding of system security, backup, and recovery procedures.
Experience with virtualization technologies (e.g., VMware, Hyper-V).
Familiarity with Active Directory, DNS, DHCP, and enterprise networking concepts.
Ability to troubleshoot and resolve complex technical issues.
Strong communication and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.
Strong organizational and documentation skills.

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, or a related field preferred
Experience supporting a mid to large-size enterprise environment preferred
Relevant certification in systems administration, such as Microsoft Certified: Azure Administrator Associate, CompTIA Server+, or Red Hat Certified System Administrator (RHCSA) preferred
Security or access management certifications, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Oracle Cloud Infrastructure Security certification preferred

Responsibilities

Supports and maintains enterprise systems, servers, applications, and related infrastructure.
Responds to hardware, software, and network incidents and service requests, ensuring timely resolution.
Performs system monitoring, maintenance, and patching to ensure optimal performance and compliance.
Maintains accurate documentation of system configurations, procedures, and incident resolutions.
Participates in the on-call rotation to provide after-hours technical support as needed.
Promotes system security, user access controls, and compliance with organizational and regulatory standards.
Collaborates with IT teams and business stakeholders to evaluate and implement technical solutions.
Assists in the deployment and configuration of new systems and upgrades to existing infrastructure.
Follows change management protocols and participates in testing and validation processes.
Identifies and shares best practices with peers and supports continuous improvement initiatives.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.