ServiceNow Administrator ( UK & Ireland )
Uniphar Group
•Hybrid
About The Position
The ServiceNow Administrator will be responsible for administering and configuring core ITSM modules, managing user roles and access, maintaining platform performance, and supporting the implementation of various platform features. This role involves developing reports and dashboards, collaborating with architects, documenting processes, and providing end-user support and training. The administrator will also monitor platform health and usage metrics.
Requirements
- 2+ years of experience as a ServiceNow Administrator.
- Strong understanding of ITSM processes and ServiceNow configuration.
- Experience with ServiceNow Studio, Flow Designer, and basic scripting.
- Proficiency in creating and managing reports, dashboards, and Performance Analytics indicators.
- Familiarity with CMDB and asset management.
- ServiceNow Certified System Administrator (required).
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a cross-functional team.
Responsibilities
- Administer and configure core ITSM modules (Incident, Problem, Change, Request).
- Manage user roles, groups, and access controls.
- Maintain platform performance, troubleshoot issues, and apply patches/upgrades.
- Support the implementation of workflows, business rules, UI policies, and catalog items.
- Assist in CMDB population and maintenance.
- Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs.
- Collaborate with the Architect and consultancy partner on platform enhancements.
- Document configurations, processes, and procedures.
- Provide end-user support and training as needed.
- Monitor platform health and usage metrics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
