Service Writer

Riverside Transport Inc•Kansas City, KS

19d•Onsite

About The Position

The overall function of this job is to plan and organize equipment into the shop for service. This role involves greeting drivers, documenting unit issues, creating work orders, and communicating with various stakeholders regarding repairs and dealership-related issues. The Service Writer is responsible for maintaining accurate workload tracking, performing basic filing, prioritizing repairs, and assisting with permit book creation.

Requirements

Twelve months parts or service writing experience
General computer and word processing experience
Ability to lift 35 lbs
Ability to manage competing priorities
Excellent communication skills, both verbal and written are required
Ability to work independently without continuous direction or supervision
Driver's license

Nice To Haves

Class 8 truck experience preferred
Industry related experience in fleet, heavy truck, automotive and/or farming equipment background is preferred

Responsibilities

Greet drivers and document unit issues on write-up sheets
Create Work Orders (WO) from write-up sheets
Notify operations when units (drivers) check in and apply expirations for tracking
Update unit status and tracking systems
Communicate with drivers, technicians, operations, and outside vendors regarding repairs and dealership-related issues
Provide status updates for units both in and outside of the shop
Maintain accurate workload tracking on spreadsheets
Perform basic filing of work orders and invoices
Prioritize repairs based on urgency
Answer phone calls and emails
Help to build permit books for units
Manages difficult or emotional customer situations
Responds promptly to customer needs
Responds to requests for service and assistance
Meets commitments