Service Writer

Landmark Ford East•Springfield, IL

30d•Onsite

About The Position

Landmark Ford East (Trucks), Inc., a part of the Landmark Automotive Group of Springfield, IL, is a leading automotive service provider dedicated to delivering top-quality service and maintenance to its customers. They are looking for a skilled and enthusiastic Automotive Service Writer to join their service team. Ford experience is a plus. As an Automotive Service Writer, you will be the primary point of contact for Ford Truck and SUV customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.

Requirements

High school diploma or equivalent
Proven experience as an Automotive Service Writer or similar role
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Knowledge of automotive systems and repair procedures
Proficiency with computer software and automotive service management systems
Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Nice To Haves

Additional automotive training or certifications
Ford experience

Responsibilities

Greet customers and assess their service needs
Prepare detailed work orders and estimates for customers
Communicate with technicians to understand and document service issues
Provide accurate information and recommendations to customers regarding service and repair options
Maintain up-to-date knowledge of automotive services and repair procedures
Schedule appointments and manage the service calendar
Follow up with customers on the status of their vehicles and any additional repairs needed
Ensure customer satisfaction through exceptional service and communication