Service Writer

ACME ELECTRIC MOTOR INC•Fargo, ND

47d•Onsite

About The Position

Acme Equipment in Fargo, ND is looking for a Service Writer to join our team. Are you a problem-solver who provides excellent customer service? Do you pride yourself on your organizational skills and attention to detail? Would you like to work at a stable, growing, family-owned company that values hard work? If so, it's time do your best work with Acme Equipment.

Requirements

Excellent customer service skills
Strong communication skills, including written, face-to-face, and over the phone
Strong computer skills and the ability to learn new software
Basic understanding of mechanical systems and repair terminology
Proven organizational skills and attention to detail
The ability to manage multiple priorities in a fast-paced environment
The ability to prepare accurate estimates and perform basic calculations
A valid driver's license with a clean driving record
The willingness to learn about equipment brand and products supported at Acme Equipment
The ability to work scheduled Saturdays and extended hours during peak seasons as needed

Nice To Haves

Previous experience in service writing, equipment service, automotive repair, agriculture, construction, trucking, or a related field
Familiarity with dealership management or work-order software
Experience processing manufacturer warranty claims
Knowledge of parts, labor rates, preventative maintenance, and service scheduling

Responsibilities

Greeting customers, discussing service, repair, and maintenance needs, preparing repair estimates, and obtaining customer authorization before work begins
Gathering accurate equipment information, including make, model, serial number, hours, and reported concerns
Creating, maintaining, and closing detailed service orders
Coordinating with service technicians and the Service Manager to schedule and prioritize work
Communicating customer concerns clearly to service technicians
Keeping customers informed about repair status, costs, delays, and completion dates
Helping resolve customer concerns professionally and promptly
Reviewing completed work orders for accuracy, including labor, parts, and outside services
Explaining completed repairs and invoices to customers
Coordinating parts availability with the parts department
Identifying new parts and part categories that need to be added to increase customer satisfaction levels and checking on back-ordered parts for customers
Scheduling preventative maintenance and follow-up service
Processing warranty documentation and service claims as needed
Maintaining accurate customer and equipment service records
Assisting with service department invoicing, payments, and administrative duties
Assisting in parts runs as needed
Maintaining a clean and organized work environment, including sweeping, shoveling, stocking service displays, and keeping work areas neat and tidy to ensure accessibility and safety
Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting suspicious activity
Completing related tasks as assigned

Benefits

Generous PTO from Day 1
6 Paid Holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day
Employee Discounts
Medical, Dental, and Vision Insurance Plans
Medical and Dependent Care Flexible Spending Accounts
Traditional and Roth 401(k) Plans with Company Matching
100% Company-paid Group Life Insurance
Accident, AD&D, Cancer, and Critical Illness Supplemental Insurance Programs
Additional Voluntary Life Insurance
100% Company-paid Short and Long-term Disability Coverage
A Supportive and Collaborative Work Environment where Your Contributions Matter