Service Writer

Vermeer Midwest-Fowlerville•Fowlerville, MI

5d•Onsite

About The Position

Vermeer Midwest is a family-owned and operated company with an unmatched culture, built on the belief that every Vermeer team member has a real, personal impact. We are looking for a Service Writer to join our team and help us continue to provide excellent service to our customers.

Requirements

High School diploma or equivalent.
At least four (4) years of experience in vehicle/construction equipment or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
Excellent customer service skills.
Strong technical knowledge.
A high degree of attention to detail on all best practices and procedures, and deadline driven.
Ability to operate a fork-lift in a safe effective manner in accordance with the safety policy.
Ability to effectively handle lifting of various objects weighting up to 50 pounds.
Ability to use standard computer functions, including (but not limited to); CDK, Microsoft Office and internet functions.
Communicate effectively verbally and in writing.

Responsibilities

Initiates services and repairs by ascertaining problems and services requested.
Verifies warranty and service contract coverage.
Develops estimates and writes repair orders.
Maintains customer rapport and records.
Assigns jobs to technicians based on shop flow, tech availability, knowledge, and skill.
Completes work order process and invoices customers.
Assigns jobs and work areas to Service Technicians according to their skills and knowledge, and stays informed throughout the day of each technician’s progress.
Schedules service calls for all Road Service Technicians according to their skill levels and the most economical practices for Vermeer.
Proactively seeks customer feedback, anticipates problems, and responds promptly.
Constantly communicates with customers on the status of their machine.
Reviews all repair work orders for accuracy and completeness concerning parts, materials, and labor.
Approves the release of equipment for customer pick up.
Advises Service Manager of all customer complaints.
Meets with Service Manager on a regular basis to review department performance profitability, efficiencies, and personnel matters.
Maintains technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Participates in all company/location driven communication efforts, including huddles, department meetings, and other related efforts.