Service Writer

N C Machinery Co.•Monroe, WA

9d•Onsite

About The Position

Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations. It is the Service Writer’s job to manage many work orders in all parts. Service Writer’s create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians. Attention to detail with accuracy is essential for this role. Creating and keeping customer relationships using positive and professional communication is necessary.

Requirements

Very simple mechanical knowledge or understanding of the industry is desired.
Must be able to demonstrate a disciplined ability to work with limited supervision.
Excellent verbal and written communication skills.
Self-motivated.
Attention to detail.
Works well under pressure in a busy environment that requires multitasking daily.
Repetitive typing tasks, copy+paste, Folders: Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software

Responsibilities

Manage many work orders in all parts.
Create work orders using data given by customer or supervisor.
Approve technician’s service notes.
Attach reports and inspection results.
Approve and reject timecards.
Follow a contract and quote by dollar amount and verbiage.
Handle computer-made invoicing.
Email all supporting documents to the customer.
Occasionally schedule technicians.
Create and keep customer relationships using positive and professional communication.