Service Writer

WESTERN EQUIPMENT LLC•Clovis, NM

50d•Onsite

About The Position

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Requirements

Must have excellent communication skills and be detail oriented
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
Basic knowledge of accounting practices

Nice To Haves

General understanding of mechanical/technical term is preferred

Responsibilities

Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are close and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including computation of charges, submission and follow-up
Verify parts are on the right segments and are mentioned in the service tech comments or returned parts as needed
Watch time punches and edit as needed
Answer phone calls
Review Codify quotes and go over them with customers
Selling work to customers, informing customer of the estimated price, and asking for permission to proceed
Follow up on jobs and with customers
Complete Work Orders as needed
Handle any after-hours situations that may arise; including being on call when needed