Service Writer - Ellsworth, ME

VIP Tires & Service • Ellsworth, ME

11h • Onsite

About The Position

The Service Writer lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Requirements

• Excellent verbal and written communication
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
• Strong organization and time management skills
• A comprehensive understanding of automotive servicing and the industry
• One year of related experience in automotive service field
• Completion of two-year college or technical school program recommended
• Or an equivalent combination of education and experience
• Current, valid driver’s license issued in state of residence
• Equipment Safety Certification
• ASE Certification C1– Service Consultant required
• State Inspection License Required (where applicable)

Nice To Haves

• ASE Certification P2 – Parts Specialist recommended
• ASE Certification G1 – Maintenance and light repair recommended

Responsibilities

• Ensures workplace safety is Priority #1 by following all safety policies, completing all safety-related training, locking out any unsafe equipment, and reporting any unsafe conditions or actions to management.
• Serves customers by consulting with them, building relationships, and following VIP processes to educate them about their vehicle's condition based on mileage and MPI inspection results.
• Achieves better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
• Learns and successfully executes all activities assigned by the Service Manager to help the team deliver a different and better customer experience.
• Learns VIP’s processes and is prepared to successfully execute essential duties and responsibilities including taking and passing LMS and vendor training, becoming T.I.A. certified (BATS and advanced TPMS), becoming ASE certified, communicating effectively with the team, monitoring email for customer appointments, training and delivering the 5 for 5 process, controlling the dispatching of work orders to technicians, and attending off-site meetings and training sessions.
• Ensures satisfactory maintenance, appearance, and condition of the facility and equipment, managing daily preparation and securing of the location and customer vehicles, maintaining a clean service department, inspecting customer waiting areas and parking lots, and entering facility or equipment issues into the database.
• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
• Communicates with management as needed to ensure compliance with service standards and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree