Service Writer

Tasca Ford Berlin • Berlin, CT

47d • Onsite

About The Position

Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our growing service team. You’ll work directly with customers to understand their vehicle needs, recommend services and repairs, prepare estimates, and keep customers informed throughout the service process. Join the Ford Family and become part of the Tasca Automotive Group, a family-owned organization with more than 75 years of automotive excellence.

Requirements

• 1+ year of automotive service experience
• Strong automotive knowledge and customer service skills
• Excellent communication and organizational skills
• Comfortable working in a fast-paced environment
• Basic computer skills and ability to learn new technology
• Positive, energetic attitude and strong work ethic
• High school diploma or equivalent

Nice To Haves

• Previous Service Writer, Service Advisor, or Service Consultant experience preferred
• Ford dealership experience is a plus

Responsibilities

• Greet customers and provide a professional, friendly experience
• Listen to and accurately document customer concerns
• Recommend maintenance and repairs based on vehicle needs and service history
• Prepare accurate estimates for labor and parts
• Monitor vehicle progress and provide customers with regular updates
• Coordinate loaner vehicles and verify insurance when needed
• Review repair orders and explain completed work and charges
• Deliver an exceptional customer experience

Benefits

• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) with employer match
• Ongoing training and career growth
• Retirement plan
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED