Service Writer
CRW Corp.•Oxford, MA
•$25 - $35•Onsite
About The Position
The Service Writer plays a key role in supporting the Crane & Lifting service department by coordinating service work orders, communicating with customers and technicians, and maintaining accurate service documentation. This role works closely with the Service Manager, technicians, parts staff, and customers to help ensure crane and heavy equipment repairs are completed efficiently and accurately.
Requirements
- High school diploma or equivalent required
- Previous experience in a service writer, service coordinator, or administrative role preferred
- Experience in heavy equipment, crane service, trucking, construction, or diesel repair environments is strongly preferred
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- Strong clerical and computer skills
- Ability to work effectively in a fast-paced service environment
- Familiarity with service management or dealership software systems is a plus (training provided)
- Applicants offered a position will undergo a job-related pre-employment physical and background check.
Nice To Haves
- Experience in heavy equipment, crane service, trucking, construction, or diesel repair environments is strongly preferred
- Familiarity with service management or dealership software systems is a plus (training provided)
Responsibilities
- Open, track, and close repair work orders
- Post technician labor hours and outside material purchases to work orders
- Maintain accurate service documentation and departmental control logs
- Assist the Service Manager in coordinating service workflow and repair timelines
- Serve as a primary point of contact for customers regarding repair status and updates
- Communicate with technicians and suppliers to ensure timely completion of service work
- Provide clear and professional communication regarding service estimates and completion schedules
- Prepare service-related correspondence and reports as directed by the Service Manager
- Maintain timecards and attendance records for the service team
- Assist with regulatory documentation and reporting requirements
- Support daily administrative needs of the service department
Benefits
- Medical insurance upon hire
- Minimum 10 vacation days and 5 sick days upon hire
- 401(k) plan with match and profit-sharing distribution
- 7 company paid holidays
- Ongoing technical and professional training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
