Service Writer, Crowfoot

Fountain Tire • Calgary, AB

11d • CA$20 - CA$25 • Onsite

About The Position

Join the team at Fountain Tire Crowfoot! We are looking for a friendly and dedicated individual to join our team as a Service Writer! This role involves creating work orders, arranging bookings, communicating with technicians, providing service quotes, finalizing sales, and ensuring customer satisfaction. You will also recommend tire and mechanical services, manage billing, maintain showroom materials, and participate in safety initiatives and inventory management.

Requirements

• 3 years of experience in the automotive repair or tire industry is required
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

Nice To Haves

• Experience providing mechanical service quotes is an asset

Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

Benefits

• Competitive compensation: $20 to $25 per hour plus sales-based commissions!
• Comprehensive health, dental, and vision benefit programs for you and your family
• RRSP program with company matching
• Excellent training program & opportunity for growth
• Great discounts for you and your family on tires, parts, and mechanical services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed