Service Writer - Rock N Roll City Harley-Davidson
About The Position
American Road Group is seeking a Service Writer at Rock N Roll City Harley-Davidson in Cleveland, OH! Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers. Major Duties and Responsibilities Provide superior customer service to both internal and external customers. Assist Service Department Manager in maintaining a smooth-running efficient department. Sell products and services based on additional work needed and service specials. Articulate and document customer concerns and assign jobs to technicians. Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers. All other duties as assigned. Requirements Outgoing, friendly personality with superior communication skills Excellent customer service Knowledge or experience of servicing Harley-Davidson Motorcycles preferred. Experience with POS systems and parts and management computer software. General knowledge of computers and great phone etiquette. Current motorcycle license. Physical Demands and Working Conditions Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull. The noise level in the work environment is usually loud. Requires use of both hands. Requires the ability to balance and push a 600+ lb. motorcycle. Frequently works near moving mechanical parts. Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop. Occasionally exposed to exhaust fumes and other airborne particles. Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today! Salary Description $45k-$100k per year
Requirements
- Outgoing, friendly personality with superior communication skills
- Excellent customer service
- Knowledge or experience of servicing Harley-Davidson Motorcycles preferred
- Experience with POS systems and parts and management computer software
- General knowledge of computers and great phone etiquette
- Current motorcycle license
Nice To Haves
- Knowledge or experience of servicing Harley-Davidson Motorcycles preferred
Responsibilities
- Act as a liaison between Harley-Davidson customer and service technician
- Documenting concerns and service needs
- Scheduling work
- Assigning jobs to service technicians
- Communicating with customers
- Provide superior customer service to both internal and external customers
- Assist Service Department Manager in maintaining a smooth-running efficient department
- Sell products and services based on additional work needed and service specials
- Articulate and document customer concerns and assign jobs to technicians
- Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
