Service Writer
Monroe Tractor•Albany, NY
•Onsite
About The Position
The Service Writer position is ideal for someone who is excellent with customers and is a problem solver. You will act as an intermediary between customers and branch staff.
Requirements
- High School diploma or equivalent.
- One or more years of experience in a Service Writer position and/or service or parts department.
- Great communication skills.
- Computer skills including Microsoft Excel, Outlook, and Word.
- Self-starter with attention to detail, strong organization, and is goal-oriented.
- Comfortable dealing with the public.
- Strong team player.
- Able to lift 25 pounds.
Nice To Haves
- Familiarity with agricultural and/or construction equipment is a plus.
Responsibilities
- Assist in creating work orders.
- Review and maintain all repair orders for accuracy and completeness.
- Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
- Assist in scheduling of service work.
- Keep the service manager informed on all work orders.
- Assist with warranties.
- Intermediary between parts and service, technician lead contact for parts.
- Ensure every customer is satisfied with the products and service.
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (Employer + Employee Contributions)
- Accident & Disease Insurance
- 401K Plan + Match
- Competitive Paid time off Policy
- Short/Long Term Disability
- Annual Reviews
- Bonus Incentive Plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
