Service Writer
Saia Inc.•Burr Ridge, IL
•$27 - $31•Onsite
About The Position
Saia is a logistics and transportation company committed to its people, customers, and community. The Service Writer position coordinates repairs and schedules work for shop and field service personnel, ensuring efficient service delivery. This role facilitates work orders, monitors service progress, oversees preventative maintenance, and minimizes downtime through efficient scheduling and coordination. Saia offers opportunities for learning new skills, career advancement, competitive compensation, and great benefits.
Requirements
- High school diploma or GED.
- 2+ years of maintenance, service writing, or related experience.
- Knowledge of transportation and diagnostic software.
- Proficiency in Microsoft Office.
Responsibilities
- Schedules repairs and coordinates work for shop and field service personnel.
- Facilitates timely processing of work orders and maintains efficient workflow.
- Communicates with customers to clarify service needs and provides accurate estimates.
- Tracks and monitors service progress to ensure efficiency.
- Prepares and maintains detailed records of service activities.
- Monitors electronic driver vehicle inspection report write-ups at non-shop terminals and schedules necessary repairs to minimize downtime.
- Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.
- Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.
Benefits
- Competitive compensation
- Great benefits
- Opportunity to build an awesome career
- Rewarding superior employee performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
