Service Writer, Nanaimo

Fountain Tire • Nanaimo, BC

17h • CA$65,000 - CA$65,000 • Onsite

About The Position

Fountain Tire Nanaimo is seeking a friendly and dedicated individual to join their team as a Service Writer. This role is crucial for customer interaction and service coordination within the automotive repair shop.

Requirements

• Experience in the automotive repair industry or tire industry is required
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

Benefits

• Competitive compensation: $65,000/year
• Comprehensive health, dental, and vision benefit programs for you and your family
• RRSP program with company matching
• Excellent training program & opportunity for advancement
• Great discounts for you and your family on tires, parts, and mechanical services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed