Service Writer

EquipmentShare•Santa Teresa, NM

4d•Onsite

About The Position

EquipmentShare is hiring a Service Writer at their rental facility in Santa Teresa, NM. This role is responsible for scheduling rentals and maintaining customer service standards. The company aims to transform the construction industry through innovative technology and dedicated support. The Service Writer will play a key role in customer relations, sales, and operational efficiency.

Requirements

You’re a great listener and care about solving your customer’s problems
You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
You have strong interpersonal and problem-solving skills
You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
3–4 years of sales experience
High School diploma or equivalent
This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

Nice To Haves

equipment sales experience is a plus

Responsibilities

Write customer damage work orders, order parts and bill work orders
Assist the service manager to manage customer damage and internal work orders
Respond to inbound leads and guide customers through the EquipmentShare rental process
Expand our existing customer base by building relationships with contractors and construction company principals.
Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare.
Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Develop new sales strategies and techniques to increase our market share and improve our customer experience

Benefits

Monthly Family Dinner Night
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Tool and boot reimbursements (role dependent)
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities