Service Writer

Thompson Truck Group • Knoxville, TN

13d • Onsite

About The Position

Thompson Truck Group is expanding its Knoxville team and seeking a Service Advisor/Writer who delivers exceptional customer service and thrives in a fast-paced, team-oriented environment. As a key link between our customers and our service technicians, you will ensure every repair order is accurate, every communication is clear, and every customer leaves with confidence in the work we provide.

Thompson Truck Group is a trusted leader in commercial truck sales, service, and support across the region. We are known for our commitment to quality workmanship, customer-first service, and long-term partnerships with fleet operators, independent drivers, and commercial businesses. Our Knoxville location is a high-performing, customer-focused operation supported by a strong network of technicians, parts specialists, and service professionals.

We invest in our people through ongoing training, modern facilities, and opportunities for advancement—because our team is the foundation of our success.

Requirements

• Understanding of vehicle systems, maintenance, and repair processes.
• Prior experience in a customer-facing or service-related role.
• Ability to explain technical information clearly and professionally.
• Strong multitasking, time-management, and follow-through skills.
• Comfortable using service management systems and digital communication tools.
• Valid driver’s license with a clean driving record.

Nice To Haves

• Previous experience as a Service Advisor, Service Writer, or similar role
• Familiarity with warranty processes, commercial truck service, or dealership operations a plus

Responsibilities

• Greet customers, document concerns, and set clear expectations for service timelines.
• Create, update, and close repair orders with accuracy and attention to detail.
• Communicate technician findings and obtain customer approval for recommended work.
• Collaborate with technicians and parts staff to ensure efficient scheduling and timely job completion.
• Provide updates throughout the service process and follow up to ensure satisfaction.
• Maintain precise records, warranty documentation, and compliance with company procedures.
• Identify additional maintenance needs that support vehicle longevity and safety.

Benefits

• Competitive pay
• Comprehensive benefits package
• Ongoing training and professional development
• Modern, well-equipped service facilities
• A supportive, team-driven culture
• Opportunities for advancement within the Knoxville location and across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed