Service Writer

Caskinette Ford • Carthage, NY

4d • $33,000 - $60,000 • Onsite

About The Position

Caskinette Ford, a high-volume Ford dealership in Carthage, NY, is seeking a Service Advisor to join their growing Service Department. This role is ideal for individuals with strong customer service, sales, and communication skills, along with automotive knowledge and a drive to learn. The Service Advisor acts as the primary link between customers and technicians, ensuring a positive customer experience from start to finish. The position offers an aggressive commission-based earning opportunity with potential for significant annual income.

Requirements

• Strong customer service and communication skills
• Automotive knowledge or interest
• Comfortable using computers and learning new technology
• Ability to multitask and stay organized in a busy environment
• Positive, energetic and professional attitude
• Strong personal and professional integrity
• Desire to build a long-term career
• High school diploma or equivalent
• Valid driver's license and acceptable driving record

Nice To Haves

• Previous Service Advisor, Service Writer or Service Consultant experience
• Ford dealership experience
• Sales or other customer-facing experience
• Ability to drive a manual transmission

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle needs
• Schedule service appointments and create repair orders
• Provide estimates for repairs and maintenance
• Communicate technician recommendations clearly to customers
• Obtain authorization for additional repairs
• Keep customers informed about repair progress, costs and completion times
• Recommend maintenance based on vehicle and manufacturer guidelines
• Explain warranty coverage when applicable
• Coordinate loaner vehicles when needed
• Review completed repairs and invoices with customers
• Work closely with technicians, Parts and Service Management
• Build relationships that keep customers coming back to Caskinette Ford

Benefits

• Aggressive commission-based earning opportunity, $33,000–$60,000+ annual earning potential
• 5-day workweek
• Sundays off
• Health, dental, vision and life insurance
• 401(k) retirement plan
• PTO, vacation and paid holidays
• Professional training with base pay
• SAMS App with unlimited, no-cost virtual visits for a range of healthcare needs
• Employee vehicle purchase discounts
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED