Service Writer

HUNTER TRUCK SALES & SERVICE•Wheeling, WV

20d•Onsite

About The Position

As a Service Writer at Hunter Truck, you will manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. Hunter Truck is one of the largest Peterbilt dealer groups in the country, offering the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, Hunter Truck offers the scale, support, and career opportunities to help you take your career to the next level. Come build your career with a team that invests in you from day one.

Requirements

High school diploma or GED or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Valid Driver’s License required; must meet company insurability standards.
Regular walking and frequent standing.
Occasionally lift/move up to 50 lbs.
Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

Responsibilities

Greet service customers, sell needed work, write repair orders, and estimate repair costs
Ensure proper payment type is selected and perform initial review of repair orders
Communicate with technicians and update customers on repair progress
Obtain authorization for additional work and maintain accurate repair documentation
Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
Maintain repair order balance and assist parts/service departments as needed
Handle customer inquiries, complaints, and scheduling professionally
Maintain a clean and organized work area while adhering to all safety policies