Service Writer

Caskinette Ford•Carthage, NY

1d•Onsite

About The Position

Caskinette Ford Is Seeking a Service Writer/Consultant to Join Our Team in Carthage, NY. This Is Your Chance to Build a Solid Career in a Professional yet Fun Environment Where Hard Work Is Rewarded and Growth Is Encouraged. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Join the team at Caskinette Ford, one of the largest volume dealerships in the North Country. Our fast-paced, busy environment keeps you engages, as we handle a high volume of customer needs daily in sales, service, parts and our body shop. We pride ourselves on utilizing state-of-the-art technology and processes across all departments, ensuring a cutting edge experience for both our employees and customers. Our mission is to earn the trust and loyalty of our customers by exceeding their expectations. We will work together as one team with humility, integrity, and perseverance. We invite you to apply and be part of our success story. We Are an Equal Opportunity Employer That Is Committed to Diversity and Inclusion in the Workplace. We Prohibit Discrimination and Harassment of Any Kind Based on Race, Color, Sex, Religion, Sexual Orientation, National Origin, Disability, Genetic Information, Pregnancy, or Any Other Protected Characteristic As Outlined by Federal, State, or Local Laws.

Requirements

Valid Driver’s License (Ability to Drive Manual Transmission Preferred)
Strong Customer Service and Communication Skills
Ability to Identify the Problem Quickly
Knowledge of Automobiles
Proven Record of Achieving Exceptional Customer Satisfaction
Very Energetic Personality
A Desire for a Long-term Career with a Growing Organization
Personal and Professional Integrity
Computer Skills and Willingness to Learn New Programs
Ability to Learn New Technology and Repair and Service Procedures and Specifications
Ability to Lift 50 Pounds and Work on Your Feet for Extended Periods of Time
Ability to Work in a Fast-paced Environment
Positive, Friendly Attitude
High School Diploma or Equivalent

Nice To Haves

Previous Experience at a Ford Dealership Is a plus
Past Experience As a Service Advisor, Assistant Lane Manager or Service Consultant Is a plus

Responsibilities

Greet Customers Promptly and Courteously
Listen Carefully to Concerns and Document Repair Needs
Provide Accurate Cost and Time Estimates Before Work Begins
Schedule Service Appointments and Maintain Repair Orders
Set up Loaner Vehicles and Confirm Insurance When Required
Advise Customers on Proper Vehicle Maintenance per Manufacturer Guidelines
Communicate Additional Service Needs, Costs, and Timing Clearly
Keep Customers Updated on Repair Progress and Changes
Review Completed Work with Customers and Answer Questions
Explain Warranty Coverage and Policies As Needed
Support the Service Manager and Overall Team As Required

Benefits

We offer an aggressive commission based pay.
We are closed on Sundays and a 5-day work week.
We put extra emphasis on Customer Satisfaction as well as Employee Satisfaction.
We maintain a large New and Pre-Owned Inventory.
We offer professional training with base pay
We offer Health, dental, vision and life insurance
We offer SAMS's App, which is unlimited no cost virtual visits for a range of conditions, from common ailments to chronic care management
PTO, Vacation and paid holidays off
A supportive, team-oriented environment
Paid Holidays & Pto
401(K) Retirement Plan
Vehicle Purchase Discounts
Opportunities for Advancement