Service Writer - Compactor Department

Mid-Atlantic Truck & Equipment•Chesapeake, VA

3d•$25 - $35•Onsite

About The Position

Mid-Atlantic Truck & Equipment is seeking a highly organized, detail-oriented Service Writer with a passion for customer service to join their Compactor Division. This role is crucial as the primary liaison between customers, field technicians, and the service team, ensuring the smooth progression of repairs and maintenance. The ideal candidate will possess strong communication and administrative abilities, be proficient in Microsoft Office, and excel at managing multiple priorities with accuracy. Effective written and verbal communication, including professional email correspondence, is a key requirement. The company fosters a team-oriented, service-driven culture focused on excellence and collaboration, aiming to create a dynamic workplace where motivated individuals can thrive and contribute to customer success.

Requirements

High School Diploma or GED required
Strong verbal and written communication skills, including professional email correspondence
Proficiency with Microsoft Office and general computer applications
Ability to manage schedules, prioritize tasks, and stay organized in a fast-paced environment
Strong attention to detail and accuracy

Nice To Haves

Experience with a Dealer Management System (DMS) is a plus
Mechanical or service industry experience is preferred, but not required

Responsibilities

Serve as the first point of contact for all compactor service needs—communicating quotes, updating customers, and documenting complaints professionally
Collaborate with the Branch Manager to schedule diagnostics, identify repairs, and confirm completed work
Manage customer records, service quotes, work orders, parts ordering, technician scheduling, and warranty claims
Handle additional administrative tasks such as answering phones, filing documents, and monitoring maintenance