Service Writer - South Deerfield MA (28278)

KEITH TITUS CORP GROUP•South Deerfield, MA

3d•$28 - $35•Onsite

About The Position

The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians (some circumstances), scheduling outside vendors, reviewing and completing repair orders.

Requirements

3-year experience as a Service Writer
1 – year experience specialized knowledge in the heavy-duty equipment field
High School Diploma; associate degree preferred
Mechanical/technical knowledge
Ability to multi-task
Attention to details
Self-motivated/team player
Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies
Valid Driver’s License, some local travel may be required.

Nice To Haves

associate degree preferred

Responsibilities

Schedule, track, and reconcile all in-house & third-party repairs, including communication of status and completion
Check daily, process and schedule all offsite work relative to outside PM’s, break downs and DVIR reported issues.
Schedule PM services and coordinate equipment routing (with dispatch) to ensure compliance with due dates
Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs
Provide proactive repair status and completion updates to dispatch and operations (also done by Shop leadership)
Develop estimates and communicate immediately 10% variance
Review, reconcile, modify and finalize repair orders accurately within 24 hours max of completion – direct questions to Foreman and Supervisor where appropriate – primary and secondary responsibility with Shop Managers
Compiles repair details in repair management software for onsite units and road service trucks.
Invoice customers at time of closing order>confirm price table accuracy/customer billing information
Own road-call and breakdown coordination, including repair decisions, vendor dispatch, and follow-up through completion
Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
Adept and proficient in repair management software and all required Microsoft Suite tools used
Adept and proficient with all shop related operating procedures, processes and workflows (where applicable)
Answer incoming calls in a professional manner, return all customer calls prior to close of business each day.
Follow up to completion on all inquiries.
Knowledgeable and supports Safety, ELD & CSA communications with Drivers
Provide prompt, accurate, detailed and timely flow of all paperwork
Regular Attendance & Punctuality.
Provides Professional Interface with Customers – representing Page at all times.
Communicates with Dispatch, Financial Services & other depts. as necessary

Benefits

Meritain Aetna (offer two health insurance plans)
Company Sponsored HRA card
Colonial Supplemental Voluntary plans (accident, medical bridge, cancer & disability)
Dental
Vision (offer two plans)
Life Insurance
ER Life Insurance, 1x annual salary
Pet Insurance and Discount plan
EAP- Employee Assistance Program
Profit Share Program
401K and 401K match
PTO (Paid Time Off)