Service Writer

Greenway Equipment•Wynne, AR

About The Position

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.

Requirements

Experience with basic computer and accounting functions
Experience analyzing and interpreting basic internal reports
Experience working cooperatively in a team environment
Experience communicating effectively

Responsibilities

Fields internal and external customer inquiries to the Service Department
Assist in all loading and unloading of customer equipment
Follows a check in /check out process for all customer units
Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
Assists in Logistics of Trucking/ Washing/ etc. as directed
Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
Completes all factory shipping verification for shortages and equipment condition at the time of delivery
Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
Updates customer profiles using equipment, hours, or other information from the customer work order
May prepare Service Technician time management reports each day for reporting
Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products