SERVICE WRITER

Custom Truck One Source•Fort Worth, TX

23d•Onsite

About The Position

Custom Truck One Source has an opening for a Service Writer with a background in aerial, construction equipment, and heavy & light duty trucks. The Service Writer will be responsible for coordinating and scheduling service work in the service department in an organized, professional manner, and sells additional needed services to customers.

Requirements

High school diploma or the equivalent
General mechanical aptitude / knowledge Utility Trucks & Equipment a plus.
MS Office software and ability to learn CTOS Computer systems.
Must hold a valid driver’s license.
Customer Service, Problem Solver, Good computer skills, ability to learn new software.

Nice To Haves

background in aerial, construction equipment, and heavy & light duty trucks

Responsibilities

Create and maintain a safe working environment.
Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems.
Verifies warranty and service contract coverage by examining records and papers, explaining provisions.
Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Assisting with scheduling work and issuing work to Service Technicians.
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Updates job knowledge by participating in educational opportunities; reading manufacturers'.
Communicate with parts department to determine and locate part numbers for units.
Call customers to let them know equipment is ready to be picked up.
Process invoices and payments for service repairs.