Service Writer

FleetPride•Pacific, WA

22h•Onsite

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Service Writer communicates estimates, scheduling and work details to customers, requiring a firm mechanical understanding of trucks and trailers and the ability to communicate work performed in a knowledgeable and detailed manner. The role also provides administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents, and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.

Requirements

High school diploma
Firm mechanical understanding of trucks and trailers
Average PC skills are required
The ability to communicate the work performed in a knowledgeable and detailed manner
Strong written and verbal communication
Proven customer service
Ability to sell FleetPride products and Services

Nice To Haves

G-Suite, Excel, word preferred

Responsibilities

Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
Support Service Manager and Technicians with daily needs.
Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
Determine the status of the customer account and any payment needs prior to scheduling the work.
Answer telephones, direct calls and take messages.
Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Estimate, schedule and invoice repairs in a knowledgeable manner.
Coordinate road call requirements.
Follow up to be sure work is performed in a timely manner.
Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
Open, sort, and distribute incoming correspondence, including faxes and email.
Responsible for cash drawer/petty cash.
Maintain a clean and organized office area.
Other duties assigned.