Service Writer

West Coast Rovers•Lake Forest, CA

138d•$60,000 - $90,000•Onsite

About The Position

West Coast Rovers is the leading independent Land Rover repair facility in South Orange County. Our 7,800 square foot facility in Lake Forest is equipped with the latest technology and equipment. We are the Land Rover dealer alternative for all of a Rover’s repair and service needs. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including addressing customer inquiries, schedule jobs for our mechanics, parts inventory and procurement, and managing required documentation. West Coast Rovers is looking for a service advisor who values teamwork and thrives in a supportive environment. We have a busy shop and focus on customer service and producing positive results for our clients. We have hundreds of 5-star reviews, we don’t - and don’t need to- upsell to meet our financial goals.

Requirements

High school diploma or GED required
Valid state-issued driver’s license and clean driving record are required
At least two years of experience as an automotive service writer or service advisor is required
Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Nice To Haves

bachelor’s degree preferred
Experience as an automotive service manager is preferred

Responsibilities

Work with our team of automotive service professionals to ensure a high level of customer satisfaction while maintaining profitability
Ensure repairs and maintenance tasks are completed in a timely manner
Be laser focused on customer service
Manage the flow of service department paperwork, including invoices, repair orders, and maintenance records
Addressing customer inquiries
Schedule jobs for our mechanics
Parts inventory and procurement
Managing required documentation