Service Writer II (Manheim Atlanta)

Cox Communications • College Park, GA

4d • Onsite

About The Position

This service writer supports daily operations of a high-volume reconditioning or mechanical shop by coordinating workflow, maintaining accurate records, managing repair orders, and ensuring vehicles move efficiently through the repair process. This role serves as a central point of communication between technicians, coordinators, vendors, and internal departments to ensure timely, accurate, and compliant completion of all work.

Requirements

• High school diploma or equivalent
• 1–3 years of administrative or operations experience in an automotive, mechanical, or service environment
• Experience with shop management or inventory tracking systems
• Strong organizational and multitasking skills
• Attention to detail and accuracy in data entry and documentation
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Experience in reconditioning, fleet operations, or high-volume service environments
• Familiarity with repair order processing and parts management
• Knowledge of basic vehicle maintenance and repair terminology

Responsibilities

• Assign repair work to technicians and monitor progress to ensure efficiency and productivity
• Track vehicle movement through the shop and confirm timely progression between stages
• Coordinate with internal teams and external partners to maintain workflow continuity
• Verify completion of all required work and confirm units are ready for next steps or delivery
• Create, update, and close repair orders in shop management systems
• Ensure all work performed is properly documented and aligned with repair authorizations
• Maintain accurate vehicle records including condition reports, disclosures, and repair details
• Track parts orders, verify receipt of parts, and reconcile parts usage with repair orders
• Manage parts returns, obsolete inventory, and assist with inventory auditing processes
• Order parts through approved systems and vendors
• Follow up on outstanding parts orders to avoid delays
• Coordinate with vendors for services, repairs, and rework when needed
• Review invoices and ensure accurate processing and documentation
• Monitor recall status and ensure all required actions are completed and documented
• Maintain accurate maintenance and repair notes in internal systems
• Assist in warranty claim submissions and ensure compliance with guidelines
• Support audits and ensure data accuracy across systems
• Generate and maintain reports related to inventory, repair status, and shop productivity
• Support month-end processes, including inventory reviews and reconciliation
• Maintain organized documentation for all vehicles, repairs, and transactions
• Assist with tracking key performance metrics and operational KPIs
• Act as liaison between technicians, coordinators, leadership, and administrative teams
• Provide status updates on vehicles, repairs, and parts availability
• Ensure clear and timely communication regarding delays, issues, or escalations
• Support customer or client requirements related to approvals, pricing, and documentation

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month
• seven paid holidays throughout the calendar year
• additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED