Service Writer / Advisor

Papé Jobs•Tukwila, WA

8d•$25 - $35•Onsite

About The Position

Ditch Witch West, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team. As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, while providing an excellent experience for our customers. Every day, you will enter and review service and warranty work orders, schedule field service calls, coordinate shop workflow, check in equipment for repair, take parts calls, pull customer orders, and assist in inventory control. You will also work closely with the sales and parts departments, as well as other branch locations, to ensure clear communication, efficient operations, and outstanding customer support across all departments.

Requirements

Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs
Excellent customer relations and communication skills
Ability to perform at a high level in a fast-paced and team-oriented environment

Nice To Haves

Mechanical aptitude is a plus

Responsibilities

Enter and review service and warranty work orders
Schedule field service calls
Coordinate shop workflow
Check in equipment for repair
Take parts calls
Pull customer orders
Assist in inventory control
Work closely with the sales and parts departments, as well as other branch locations, to ensure clear communication, efficient operations, and outstanding customer support across all departments.