Service Writer / Advisor

Sanco Equipment•Stewartville, MN

3d•Onsite

About The Position

Sanco Equipment is looking for a highly organized, customer-focused Service Writer to join our growing team. This role is at the center of the customer service experience, helping customers get their equipment repaired quickly, accurately, and professionally. As a Service Writer, you'll serve as the primary point of contact between customers, technicians, and the parts department. You'll coordinate repairs, communicate timelines, manage work orders, and ensure every customer receives exceptional service from check-in to completion. If you enjoy solving problems, building relationships, and working in a fast-paced environment where no two days are the same, we'd love to meet you.

Requirements

Enjoy helping customers and solving problems
Thrive in a fast-paced environment
Can effectively manage multiple priorities at once
Communicate clearly and professionally
Take ownership of customer concerns until they are resolved
Work well with both customers and technicians

Nice To Haves

Experience in customer service, service advising, equipment, automotive, agricultural, or related industries
Strong communication and relationship-building skills
Mechanical aptitude and understanding of equipment repair processes preferred
Experience with service management, ERP, or dealership software systems preferred
Strong organizational and multitasking abilities
Attention to detail and commitment to accuracy

Responsibilities

Greet customers and gather detailed information regarding equipment concerns
Create and manage repair orders from intake through invoicing
Communicate estimates, repair recommendations, approvals, and timelines
Provide proactive updates throughout the repair process
Schedule service appointments and coordinate equipment intake
Deliver an outstanding customer experience at every interaction
Work closely with technicians to prioritize repairs and maintain workflow
Monitor repair progress and communicate delays or changes
Coordinate with the Parts Department to ensure parts availability
Assist with warranty documentation and manufacturer requirements
Review completed repair orders for accuracy before invoicing
Ensure repair information is documented clearly and accurately
Partner with sales, rental, parts, and service personnel to support customer needs
Help coordinate equipment setup, inspections, and service-related administration
Support preventative maintenance programs and service initiatives
Contribute to a positive, team-oriented work environment