Experienced Service Writer ASM

Landmark Automotive GroupBogart, GA
Onsite

About The Position

Athens Dodge Chrysler Jeep Ram and a Used Car Superstore is seeking an experienced Dealership Service Writer Advisor ASM. This is a career opportunity to join a winning, local, family-owned and operated team with over 45 years in business. Due to increased business, we are hiring a professional dealership automotive service advisor. We are looking for a Service Advisor who is an expert in customer service, capable of greeting guests, scheduling appointments, and acting as a liaison between customers and service technicians. If you can make customers feel welcome and confident that their needs are being met, this dealership may be your next career home. Put your people skills to work for us and find out more now.

Requirements

  • Expertise in the art and science of customer service
  • Ability to greet guests, schedule appointments, and act as a liaison between customers and service techs
  • Ability to make customers feel welcome and confident that their needs are being met
  • People skills

Responsibilities

  • Greet service department customers promptly and courteously
  • Listen to customers and clearly translate repair needs to techs
  • Upsell additional services using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

  • Medical
  • Dental
  • Vision
  • 401(k)
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Training
  • Short Term Disability
  • Vacation / PTO
  • Employee Purchase Program
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