Experienced Service Writer ASM

Landmark Automotive Group•Bogart, GA

6d•Onsite

About The Position

Athens Dodge Chrysler Jeep Ram and a Used Car Superstore is seeking an experienced Dealership Service Writer Advisor ASM. This is a career opportunity to join a winning, local, family-owned and operated team with over 45 years in business. Due to increased business, we are hiring a professional dealership automotive service advisor. We are looking for a Service Advisor who is an expert in customer service, capable of greeting guests, scheduling appointments, and acting as a liaison between customers and service technicians. If you can make customers feel welcome and confident that their needs are being met, this dealership may be your next career home. Put your people skills to work for us and find out more now.

Requirements

Expertise in the art and science of customer service
Ability to greet guests, schedule appointments, and act as a liaison between customers and service techs
Ability to make customers feel welcome and confident that their needs are being met
People skills

Responsibilities

Greet service department customers promptly and courteously
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards