Service & Warranty Technician (Southwest Florida)

ALLY BUILDING SOLUTIONS•Fort Myers, FL

6d•Onsite

About The Position

Ally Building Solutions is seeking an experienced Service & Warranty Technician to join their Southwest Florida team. This role involves performing small to intermediate repairs across various product categories, including flooring, cabinetry, and countertops, to meet the requirements of Ally's builder customers. The technician will also be responsible for developing a deep understanding of Ally's cabinetry products and assisting in warehouse operations as needed.

Requirements

Proven field service experience in construction
Demonstrated field expertise of all flooring / wall tile repairs, with a keen sense of attention to detail.
Professional presentation, including excellent verbal and written communication skills.
Ability to communicate effectively with homeowners and internal team members
Working knowledge of computer systems and email, and ability to learn company specific software applications for scheduling, job assignment and completions.
Excellent critical thinking and problem-solving skills.
Ability to excel in a deadline driven, fast paced work environment.
Clean Division of Motor Vehicle record, and access to a reliable work truck or car.

Responsibilities

Perform service or warranty repairs, adjustments or replacements as needed for newly installed cabinets and other product categories to satisfy Ally’s Builder customer requirements.
Develop extensive working knowledge of Ally’s Cabinetry products.
Determine through inspection, if necessary, the extent of a warranty or service issue as requested by customer service.
Repair, replace or adjust laminate countertops.
Repair, replace or adjust cabinets and cabinetry components.
Repair, replace Crown Moldings, Trims, and Toe kick.
Touch up and repair paint and stain surfaces on cabinetry.
Assist in warehouse as needed.
Support efforts by all members of the Ally team to continuously improve departmental, location and company performance.
Ability to safely operate all necessary power tools (powered miter box, table saw, gig saw, powered drills etc..) is required.