Warranty Technician

MAHLE•Farmington Hills, MI

About The Position

As a Warranty Analyst, you will be responsible for supporting all aspects of the warranty process, including claim review, customer communication, returned-part evaluation, failure analysis, root cause investigation, and reporting. You will work closely with customers and cross-functional teams to resolve warranty concerns, drive corrective actions, and improve product quality.

Requirements

Experience with automotive OEM warranty systems (e.g., GM, Ford, Stellantis, Mercedes-Benz, PACCAR, BMW, Nissan, Toyota, Honda).
Ability to perform hands-on evaluation and testing of returned products and components.
Proficiency in Power BI, Microsoft Excel, Power Query, and data analysis tools.
Knowledge of IATF 16949, ISO 9001, and customer-specific automotive quality requirements.
Strong analytical and problem-solving skills, including root cause analysis and corrective action development.
Demonstrated ability to interpret and analyze technical and warranty data to support decision-making and continuous improvement.
Effective written and verbal communication skills with the ability to collaborate across cross-functional teams and customer organizations.

Nice To Haves

Experience with macros is preferred.

Responsibilities

Serve as the primary point of contact for customer warranty concerns, ensuring timely investigation and resolution of claims.
Review and validate customer warranty claims, dispute unsupported claims, and ensure compliance with warranty agreements and customer requirements.
Lead root cause investigations using structured problem-solving methodologies such as 8D and 5-Why, identifying the source of product failures.
Collaborate with Engineering, Manufacturing, Quality, and other cross-functional teams to implement and verify corrective actions.
Meet customer timing requirements for Initial Technical Responses (ITRs), 8D reports, and other warranty-related deliverables.
Analyze warranty data, monitor warranty spending and performance trends, and identify opportunities to reduce warranty costs and future exposure.
Prepare and communicate technical findings, investigation results, risks, and recommendations to customers, management, and internal stakeholders.
Drive continuous improvement initiatives focused on reducing warranty claims, improving product quality, and increasing customer satisfaction.