Service Warranty Manager

FleetPride•Irving, TX

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

Requirements

High School Diploma (or GED or High School Equivalence Certificate) Required
Associate degree in Business, Management, or a related field; bachelor’s degree preferred
Valid drivers’ license with clean driving record.
High school diploma or equivalent; associate or bachelor’s degree in business, automotive technology, or related field preferred.
3–5 years of experience in heavy‑duty truck service, aftermarket parts operations, or warranty administration.
Strong understanding of warranty policies for brands such as Freightliner, Volvo, Kenworth, Peterbilt, International, Mack, or similar.
Ability to interpret technical repair documentation, diagnostic reports, and parts failure analysis.
Strong written and verbal communication skills.
High attention to detail, accuracy, and organizational discipline.
Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint
Experience with CRM utilization; preferred
Experience with PowerBi utilization; preferred
Highly Motivated : Self-driven, overcomes objections to find a solution, will to win, persistent, and goal-oriented with a sense of urgency.
Customer Focused : Highly focused on the customer experience across the entire organization end to end. A problem-solver who follows through on commitments.
Leadership : The ability to build and maintain a strong and collaborative team all working towards a common goal. Regularly sets challenging individual and team objectives and sets an example of high performance with integrity. Collects and shares best practices across the team, and across FleetPride.
Communicating : Conveying information to others effectively to add clarity and provide focus.
Judgment & Decisiveness : The ability to make quick and effective decisions with the information at hand while considering the relative costs and benefits of potential actions.
Time Management : Organized with a structured approach, excellent time management skills and the ability to balance competing priorities.
Critical Thinking : Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Demonstrates a strong math aptitude with attention to detail.
Performance Management : Monitoring/Assessing performance of yourself and others to make improvements or take corrective action.
Expertise Oriented : Willing to learn, proactively seeks out information about customers, products, market, industry products, etc., shares knowledge with others.

Responsibilities

Warranty Administration & Compliance Oversee the complete lifecycle of warranty claims for service repairs and parts, including validation, submission, follow‑up, and reconciliation.
Ensure all claims meet warranty guidelines, labor time standards, and documentation requirements.
Maintain expert knowledge of warranty policies, service bulletins, recall procedures, and aftermarket program updates.
Audit repair orders, parts invoices, and technician storylines for accuracy and compliance.
Manage warranty parts retention, tagging, storage, and return processes in accordance with requirements.
Prepare for and support warranty audits, including documentation retrieval, corrective action plans, and compliance reporting.
Monitor and resolve rejected, unpaid, or disputed claims to minimize financial loss.
Service Operations Support Collaborate with service operations teams to ensure proper documentation for warranty‑eligible components.
Train parts counter staff, service advisors, and technicians on warranty procedures, documentation standards, and OEM updates.
Assist in managing core returns, supplier claims, and aftermarket program reimbursements.
Identify recurring parts failures or product issues and communicate findings to internal leadership.
Communicate warranty coverage decisions, limitations, and processes to customers in a professional and transparent manner.
Support customer satisfaction by ensuring timely and accurate handling of warranty inquiries and claims.
Financial & Reporting Responsibilities Monitor warranty receivables, outstanding claims, and reimbursement timelines.
Prepare monthly and quarterly reports on claim volume, acceptance rates, denial reasons, and financial recovery.
Analyze warranty and aftermarket data to identify trends, training needs, and operational improvement opportunities.
Support budgeting and forecasting related to warranty revenue and performance.