Warranty Service Manager - Manatee County

David Weekley Homes•Tampa, FL

About The Position

David Weekley Homes is seeking a Warranty Service Manager to join our warranty team supporting our Manatee County communities. This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction. Warranty Service Managers (WSMs) respond to warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSMs are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

Requirements

A positive attitude and good social/interpersonal skills are essential.
Must be able to deal with and remain calm in confrontational situations and deal with negativity.
Previous experience in the home building industry and/or in a customer service environment.
A team player that will be able to work closely with customers, builders, and sub-contractors in a fast paced environment.

Responsibilities

Coordinate and schedule repairs with contractors and customers.
Follow up, inspect and ensure accurate completion of all repairs.
Hold contractors accountable for results.
Instruct customers on how to maintain their homes as well as communicating what items are not warrantable.
Budget management.
Manage multiple tasks within designated timeframes.
Say "no" when necessary and overcome objections in a professional manner.
Responsible for achieving high levels of customer satisfaction.
Performing minor repairs.