Service & Warranty Manager

Home Genius Exteriors • Hyattsville, MD

1d • $85,000 - $105,000

About The Position

We’re hiring a Service & Warranty Manager to act as the front line for all post-install customer issues. This person is the rapid response responsible for owning service requests, resolving problems quickly, and ensuring a strong customer experience.
This is a field-heavy role where you’ll be working directly with homeowners, holding crews accountable, and building out a service/warranty team as the market grows.

Requirements

• Strong home remodeling background (exterior preferred — roofing, siding, windows, doors)
• Customer-facing experience with strong communication skills
• Ability to handle escalated situations and problem-solve quickly
• Experience managing teams, subcontractors, or project managers
• High accountability and urgency — someone who doesn’t let things sit
• “One of us” mentality — team-first, high standards, no excuses

Nice To Haves

• Experience handling service & warranty work directly
• Experience overseeing project managers or service techs

Responsibilities

• Own all service & warranty issues in your market from start to finish
• Handling incoming issues quickly and efficiently
• Work directly with homeowners to resolve concerns in the field
• Hold subcontractors and crews accountable to quality standards
• Oversee service/warranty techs and/or project managers
• Ensure all work is completed to HGE standards
• Communicate clearly with customers and internal teams
• Help hire and build out a service/warranty team as the market grows

Benefits

• Base salary: $85K
• OTE: $105K+
• Company vehicle + gas card
• Health, dental, and vision insurance
• Opportunity to build and scale a team as we grow

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed