Service & Warranty Administrator

Papé Group•Milwaukie, OR

4d•$23

About The Position

Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you answered yes to these questions, we would love to hear from you! Pape’ Rents, the premier capital equipment dealer in the West, is seeking a member to join their service team. At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team! As our Service & Warranty Administrator, you will play a key role in supporting our service operations by ensuring accurate billing and efficient administrative processes and making sure we recover all possible reimbursement for warranty repairs.

Requirements

Excellent communication, customer relations, and data entry skills.
Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Experience processing warranty claims is a must.

Nice To Haves

Experience with service operations, coordinating service work, and administrative support in a technical or equipment-based environment is a plus!

Responsibilities

Prepare, review, and process customer billing, including credit and rebill requests, in a timely and accurate manner.
Coordinate with internal teams to request and track purchase orders (POs) for service-related work.
Process all incoming warranty claims, completing warranty -related data entry and documentation.
Ensure billing documentation and supporting records are complete, accurate, and compliant with company policies.
Communicate with customers and internal stakeholders to resolve billing questions or discrepancies.
Inform Service team about all warranty work in progress.
Maintain organized records of invoices, credits, and related service documents.
Assist with reporting and data entry related to service billing and financial tracking.

Benefits

401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement
Stability and reputation
Equipment
Employee impact
Training